Return & Refund Policy

1. Policy Overview

Luxury Auto Finishes (ABN: 43 664 541 806) is committed to delivering exceptional quality in all luxury car painting and modification services. This policy outlines the terms for refunds and service guarantees.

2. Non-Refundable Deposits

All initial deposits (typically 30% of total project cost) are non-refundable once work has been scheduled. This deposit secures your booking and covers:

• Initial consultation and assessment time
• Custom ordering of materials and supplies
• Scheduling and resource allocation
• Preliminary preparation work

3. Cancellation Terms

Before Work Commences

• Deposit is non-refundable but may be transferred to future services within 12 months
• Written notice required at least 48 hours before scheduled start date

After Work Has Commenced

• Client is responsible for payment of all work completed to date
• Custom materials ordered specifically for your project are non-refundable
• Any specialized parts or supplies purchased are charged at cost plus 15% handling fee

4. Quality Guarantee

We stand behind the quality of our work. If you are not satisfied with the completed service:

• Issues must be reported within 7 days of vehicle collection
• We will assess the concern and rectify any workmanship defects at no charge
• Guarantee covers defects in our workmanship, not damage from accidents, misuse, or normal wear and tear
• Warranty period as specified in your service agreement applies

5. Refund Eligibility

Refunds may be considered in the following circumstances:

• We are unable to complete the agreed service due to technical impossibility or business closure
• Significant breach of service agreement terms by Luxury Auto Finishes
• Material defects in workmanship that cannot be reasonably rectified

Non-Refundable Situations

• Change of mind after work has commenced
• Client dissatisfaction with pre-approved design or color choices
• Delays caused by client (late vehicle delivery, unavailability for consultations)
• Damage to vehicle occurring after collection
• Normal variation in paint appearance under different lighting conditions (where within industry standards)

6. Refund Process

If a refund is approved:

• Written request must be submitted with detailed explanation
• Assessment will be completed within 14 business days
• Approved refunds processed within 21 business days to original payment method
• Partial refunds may apply based on work completed and materials used

7. Service Rectification

We prefer to rectify issues rather than provide refunds. If concerns arise about completed work, we will:

• Conduct thorough inspection with client present
• Provide detailed explanation of work performed
• Offer to correct any legitimate workmanship issues
• Complete rectification work within reasonable timeframe

8. Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law or any other applicable law that cannot be excluded, restricted, or modified by agreement.

9. Dispute Resolution

If you are not satisfied with our response to a refund request, you may seek independent dispute resolution through:

• NSW Fair Trading
• Australian Financial Complaints Authority (if applicable)
• Small Claims Tribunal (for matters under applicable threshold)

10. Contact for Refund Requests

To request a refund or discuss concerns about service:
Phone: 0485 853 899
ABN: 43 664 541 806
Location: NSW, Australia

All refund requests must be submitted in writing for proper documentation.

11. Policy Updates

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. The policy in effect at the time of service booking will apply to that specific project.